Terms and Conditions
Terms and Conditions information
Google Rating
4.9
Based on 41 reviews
Refocus Drug & Alcohol Rehab Melbourne
4.9
oruaqt
03:46 28 Feb 20
Though it does not look like this facility is the best for my families needs, the counsellor that answered the phone was so informative and helpful, giving options with explanations. Heath was better than the Santa in Miracle on 34th Street.
Abbey Mcgrath
07:28 02 Dec 19
I came to refocus in a rock bottom state and completely and utterly broken. In my time of residency, yes I became sober and clean but I also became a stronger person with the program that is in place there. The daily therapy and strong community that is maintained there brought me back to life. The support staff were always available at any time of the day and I felt heard for the first time in my life. I was surrounded by people who believed in me and encouraged me all the way. The environment is safe and positive and I have made life long friends that I still continue to stay in contact with. The entire staff went above and beyond for me and genuinely wanted nothing but the best for me and others around me.Thank you Refocus, my recovery all started with you.
Denis Glenda
04:58 13 Nov 19
Some months ago we became aware that our only son had started taking hard drugs. As inexperienced parents we looked for help - fortunately we found Barb and the team at Refocus Drug and Alcohol Rehab Melbourne - in Toorak. Of all the places we reviewed Refocus had the best reviews. Our son took the decision he needed to go to rehab, which was a good decision for him and of course us as a family. The attention that Barb and her team of experienced deep professionals have given is amazing. They together with those needing help create a "community" that along with the professional help acts as a support group to those recovering. Refocus promotes a "different way" for the future, a healthy lifestyle including access to a gym, and outings etc. All part of a broader recovery process. We have seen a complete turnaround in thinking and attitude (and I don't like that word) that is future focussed on staying clean, and thinking a lot of your self esteem. Then there is the after-care, including something akin to a "half way house" and regular after-care meetings. There is always the chance of a relapse and Refocus offers each person in recovery help; if you feel vulnerable they want your call, it is serious aftercare. Barb, Glenda and I cannot thank you and the team enough. We know it is still early and hope for the best for our sons future - the guidance you have given is gold and the respect you command is well deserved. Thanks You !!!
Erik Locke
01:51 01 Jun 19
This place saved my life. I had been to another rehab which was demeaning, dispiriting and just locked me away from alcohol. This place has kept me sober by showing me a better life and a better me.
Ngoc Hung Huynh
13:50 17 May 19
I came into Refocus a broken man, having lost my friends and family through drugs. From the first day til the very last day at Refocus I felt like I was at home surrounded by family, and I ended up staying at Refocus for over 7 months!! It was such a great journey! I could not have had this amazing experience without the support of the staff and the amazing community I was surrounded by. I've gained so much out of the group therapy sessions and one on one counselling sessions with very engaging and knowledgeable counsellors. I also made the most of all the yoga sessions and the gym provided. Refocus has given me the tools, knowledge and shared experiences that I was lacking and unaware of my whole life. Today I am able to identify my feelings having come into Refocus feeling like a ROBOT! Through Refocus I have met a lot of amazing people who are now my closest friends supporting me on this life journey of recovery. My family are now back in my life and all I did was follow the program Refocus provided and today I am now over a year clean. For the first time in a long time I am now living my life and not just existing.Thank you Refocus for the life changing experience!
Luke Sims
03:38 16 May 19
Refocus and their amazing team changed my life. My story is unique but unfortunately shares so many similarities with allot of people in our community. There is a stigma around drug users that they are low life's and chose to be drug addicts. This is so far from the truth that it creates horrible judgement on people when every single person has such a different up bringing and life journey and we all go through difficult periods or experiences that can lead to using substances like alcohol or drugs to help create a false feeling of dealing with the pain. I was a successful business owner and had a wife and 2 beautiful children and had everything I could ever asked for in life. I maintained a normal life and ended up being addicted to ice for 3 years as it helped me continue to do longer hours at work and I completely took it for granted and lost absolutely everything including my business, house, marriage, children and majority of my friends and family. I went to refocus in Melbourne at complete rock bottom with the only thing I had left which was a suitcase full of clothes. I was at refocus for the 28 day program and cannot explain in words how amazing Barb, Marni and the entire team are and the time and sacrifices they make to help people not only get clean but rebuild their entire life. I've not only learnt skills to deal with my addiction but also life skills to continue to grow as an individual physically, mentally and spiritually to help continue to be the best version of myself I can be. I have now been clean for nearly 3 years and owe it all to refocus and the amazing program they offer. I have completely rebuilt my life from nothing and am now running a successful business and have my family and friends back and now spend allot of my spare time staying connected to people that are struggling from addiction and helping them find a better path. I understand that private rehab can seem expensive and overwhelming to some people but I would honestly recommend Refocus to anyone that is seeking help or any friends and family members of people suffering addiction as the price for their amazing service doesn't compare to the opportunity I have been given to live me life again and be the best version of myself I can be.
Andrew B
12:07 13 Mar 19
I write this review after not using drugs or alcohol for 130 days, the longest period I’ve ever been sober.Two weeks ago I left Refocus after spending 3 months there. I was referred there by another rehab as previous 28 day programs hadn’t worked for me. I reached a point where I totally surrendered. When I was told to do at least 2 months at Refocus, I signed up for 3. I needed help.The program at Refocus is unlike any other I had tried. Plenty of group and 1:1 therapy, some freedom to do normal things like go to the local shops and cafes and most importantly, in my mind, the focus on re-learning how to live.Refocus isn’t just about drugs and alcohol. It’s about relationships, connection, lifestyle and being witnessed. The small therapeutic community and close attention by staff and counselors is what I needed to get me back on track. I’ve made life long friends and I feel more connected than ever to my recovery. I can’t recommend Refocus highly enough to anyone who is wanting to recover from drug and alcohol addiction and is genuinely willing to change. I am taking up the opportunity to stay connected with the rehab so that I don’t forget where I came from and how I finally made a shift away from the road I was on.
Nat Elise
06:33 02 Mar 19
My partner recently completed a 3 month inpatient rehabilitation program at Refocus. The professional team of staff and councillors provided continuous ongoing understanding and support to both my partner and our family from day one. The program was very thorough and tailored to suit his needs, as he is now clean, and on a successful recovery path. Refocus and the the beautiful staff there have changed our lives forever. Highly recommend to anyone struggling with addiction.
johnathon maniam
03:00 27 Jan 19
I arrived at refocus 10 months ago having lost everything and in desperate need for help. I tried numerous other solutions, but couldn't stop.Over the 3 month period, Refocus taught me how to live. With the guidance and support from the counselors and staff I now have my life back and am an asset to my family and the community as a whole. I can't speak highly enough or express my gratitude for my new found piece of mind. Thank you 🙏
Rudi I
05:36 03 Dec 18
Staring on refocuses website on my mobile making that life changing phone call wasn’t easy but I knew down DEEP inside I had to go through with it.Alcohol and cocaine had been great part of my life for 24 years. It was amazing at the start as It would make me feel invincible and make me fit right in but my SOLUTION became my PROBLEM as years went on. I could write pages and pages of my unhealthy behaviours. Not wanting to Live was first on my list.When I rang refocus a lady named MarnieAnswered the phone and she was easy and very nice to talk over the phone. Realised later on Marnie was my Guardian Angel for that day, Marnie would start a chain of events that would ultimately give me a SECOND chance in life.Would not know how to describe my Refocus experience with words.I could be here writing pages and pages of all the amazing changes that has happened to me. May be one thing I could mention is that there are no judgments or games at Refocus. My reason for checking myself to refocus was between LIFE or DEATH. Even though I wanted to kind of live a normal life but I never could,even though I tried countless times. Refocus made this happen.Thanks to GOD and refocus I have a completely different life now. I love getting up most mornings without those crazy thoughts and if I do,I have a program to follow. Feels AMAZING NOT to be as physically,emotionally and spiritually broken anymore and it’s work in progress.Keeps getting better everyday.Feelings of Calmness/Happiness and Joyfulness come up as I am writing this.The only feelings I knew that EVER existed was anger and frustration and truely believed rest of other feeling were made up by people before I checked in to Refocus.
Alexander Purcell
03:01 05 Aug 18
Refocus was amazing. The help from the staff and community was 5/5. I received overwhelming love and laughter from the community. It was a great 28 days and restart of my healthy and clean life, if anyone is wanting to start clean and free life I highly recommend you do that at refocus.
Peter Peterson
00:21 13 Jul 18
Life changing. I entered Refocus after over 15 years of continuous drug and alcohol abuse with my life in tatters and my spirit broken.Immediately I was made to feel safe and supported by the experienced staff who showed me there was hope left and the promise of a healthy and fulfilling life ahead.My detox period (approx. 7 days) was managed with great care and efficiency while I was eased into their holistic rehabilitation program of counselling, meditation, exercise and daily AA/NA meetings. Through Refocus I learnt to face my uncomfortable truths and developed the tools needed to manage my new life with honesty and integrity. Not only has my own life improved beyond measure but also the lives of those closest to me who had suffered in my destructive wake for so long. Highly recommended.
Patrick O’Leary
10:49 03 Jul 18
Thanks
Sam Gatiss
09:25 25 May 18
This year I had my first baby, as well as turning 4 years clean. I don’t think it would have been possible had I not walked through the doors of Refocus all those years ago. That is where my recovery journey started, though it did take me a few go’s till I finally became ready. Barb, along with the other staff there, taught me so much about myself and all my negative behaviours that kept leading me down the path of relapse. On top of this, I was able to learn basic living skills- of which I had none and that I now realise are so important. The small community was ideal for me as I otherwise had a tendency to fly under the radar. I still stay in touch with Barb to this day.
Michael O
12:23 15 May 18
I was a broken man when I walked through the doors of Refocus. I couldn’t stop using Heroin and I felt like I would never be able to kick my addiction. Nobody new what I was feeling and what was going on inside my head until I met Barbara. She understood what I was going through and showed me what I needed to do to get my life back on track.All the staff at refocus were extremely helpful and experts in their fields. It felt like a home and not a rehab. I will be forever grateful to Barb and her staff at refocus for showing me how to get clean and stay clean.It has been 5 years since I went to refocus and I am happy to say I have not gone near a drug since. My life couldn’t be better these days and taking drugs feels like a distant memory, something I thought at the time I walked through those front doors would never be possible. I would highly recommend Refocus for those people that are serious about getting clean. Thank you to the team at Refocus
Julie Lorenz
02:02 20 Mar 18
When I first took my relative to refocus I felt hopeful, optimistic and terrified. I wanted recovery for so badly for him and so did he but I didn’t know if he could do it , but with the staff support and knowledgeable insightful no b/S approach making all residents accountable yet held with loving hands so to speak he emerged a different person , now a decade later the “normal” successful life he has with his wife ,children , a great job and continuing NA meetings our family is so happy and relieved, I can’t thank you enough .
Sama Mirzaagha
04:46 23 Feb 18
This place changed my life in more ways than one. Getting off the drugs was the easy part, what refocus does that is so amazing is show you path and give you the tools to deal with life and the problems that come with it that most of us struggle to deal with and so we turn to drugs. The beautiful staff at refocus really make the time you spend there so enjoyable and the support they give the clients is what stands out the most about this place. Being an emotional drug addict I struggled to show any emotion and or discuss any emotions. But as I spent more time here at refocus with the help of the staff and residents I learnt quickly to feel again, to be able to deal with my emotions and to express them in a healthy way.Every aspect of this program is thought about and is put in place for a good reason. Even simple things, living in a clean environment, eating healthy, meditation, the importance of reflection, I could go on and on.One of the most appealing parts about the staff at refocus is that each and every one of them has lived and breathed addiction at some point in their lives. So they can fully understand and relate to what we all are going through. This experience is life changing and to be honest I would go on and say it’s priceless. Worth every dollar and every minute of the 3 months I spent.
Rob Polwarth
03:58 22 Feb 18
Refocus has not only been a life changing experience for me, it’s been life saving. The diverse team of counsellors and support staff at Refocus provide a dynamic, inclusive, therapeutic program of recovery and provides a safe, supportive environment for self exploration, personal development and healing which has given me the life skills, coping tools and self discovery that has allowed me begin living a life beyond anything I could have imagined.
Mick Steer
03:57 04 Feb 18
Most incredible life changing experience I have had. There are amazing staff with so much support and love. It has a great theraputic community feel and I have changed and grown into the person I always wished to be .I highly recommend refocus if you want to stop using and want to change your life .
Jake Cohen
04:56 03 Jan 18
Barb and the crew are amazing thank you all so much for the last to months you guys saved my life and saved me so much pain i love you guys !
Bonnie Heffey
01:57 22 Nov 17
I attended refocus in November of 2016. When I arrived at refocus, I was broken, fragile and so desperate to find help. Refocus changed my life more than anything ever has. I felt so at home and so welcomed by all the stuff, it was exactly what I needed and I would spend the money again in a heartbeat. The in depth counselling sessions made me feel like a lifetime of trauma, hurt and anger had all been taken away. The staff felt like best friends I had known for years, I was so incredibly comfortable. I left refocus a changed person and I have never looked back since!
Nam Nguyen
16:14 16 Nov 17
My life was unmanageable. I was addicted to Meth and GHB and damaging my body recklessly. I've ad been using for over 12 years. I'm now 32.My usage would sometimes cost me over $600 a day. I've lost my self, my family, my finances, my career, friends and love life. Life was crumbling below my feet. I've lied to my parents, stole money from family, work and also did so many illegal activities to just get a needle in me - I was a complete embarrassment.I was very scared coming into refocus for the consultation but i had to. Or my life was heading towards the grave.I met Peter Daily (super nice) and had a super intimidating one on one.I then met with Barb (CEO)I've been to other rehabilitation such as Ray Hayden in South Melbourne.the Staff (Barb, Peter daily, Peter Harvey, Ralph (my current counselor), and the gorgeous Marnie is the utmost genuine people on this planet.) here compared to others, were all ex addicts. They all understand us. My life has now turned around. I now love life, I love my family and i haven't used.I've met some beautiful people inside rehab that i still keep in contact with.I am grateful.If your life is depending on the next hit, Please, give these guys a call. You are more worth it. Its so much better sober!Stay strong guys.
Innes Purcell
07:18 26 Sep 17
Travis Trewarne
23:32 21 Sep 17
I had a life transforming experience at Refocus and I would highly recommend it to anyone who wants to make important changes in their life. At 40 years old I found myself unhealthy, unhappy and lonely. I had been stressed and uncomfortable for years and my solution was to medicate with alcohol and drugs. It worked well for years but I couldn't deny that things had gone too far and I couldn't stop if I tried. It was hard to accept but that was the hard truth. I was apprehensive to go into treatment of course but the alternative was either a mental hospital or death. After a 28 day detox I went to Refocus for three months. It was very challenging and very rewarding. The program was disciplined and well structured. I learnt so much and was able to develop and maintain new habits that made a big positive impact on my physical and mental health. The councelling I got was outstanding and as a very stubborn, cynical and willful guy, (did I mention controlling and manipulative?), I had a team of professionals that I couldn't talk my way around and knew me much better than I knew myself. In fact, that was the main benefit of the program, I got to know myself. Gradually I got my happiness back and was on the way to becoming the man I always wanted to be but had given up on. I'm over six years clean and sober now and my life is amazing. I am healthy, happy and I have a peace of mind that I never thought possible. My life is full of loving relationships and so much joy. I have Refocus to thank for helping me lay the foundation for change and for supporting me in establishing new habits and life learnings. It's the best thing I've ever done in my life, money well spent. I would always recommend this place to anyone seeking a solution to their misery and chaos. I certainly got one.
Ashleigh Foster
07:13 23 Jun 17
Refocus has changed my life! I had been battling a drug addiction, primarily ice, for over a decade and it was when my family brought me to Refocus that I finally got the help I had needed. The supportive staff and therapeutic environment are top notch. The counselling and education I received around my addiction have been vital to my recovery. I would recommend it to everyone looking for a rehab facility.
Shannon Bird
11:55 09 Apr 17
My partner attended 3 months at Refocus Rehab. It was the hardest 3 months of my life but I knew he was in an amazing place. The help and support that Refocus gave him was commendable and I cannot thank them enough. The program they provided for him not only helped with his addiction but also helped him to re discover himself as my partner and as a father, bring structure back into his life and give him the individual care that he needed for his recovery. The support they provided was also given to myself and our family and is still continuous even after he left Refocus. Refocus was the ideal place for him to beat his addiction and set himself up in life with all of the tools he has needed to succeed. Thankyou Refocus
James Bruce
01:35 06 Feb 17
Having been to many rehabs I consider myself somewhat of a rehab connoisseur. In terms of picking a field of expertise, "rehab" wouldn't have been my first pick as a young child, but you play the hand you're dealt.Anyway, the main reason I love Refocus - the reason why it is different to other places - is that they treat you like an adult. Like an actual person. I have been to so many places where I was talked down to, told what to do and basically treated like I was living in a North Korean death camp (only with bad pasta bake).Refocus is different. There are rules - designed to keep order and structure and bring about therapeutic insights - but it would seem they exist to enable the recovery process. None feel arbitrary and punitive and mindless.The content and groups are great too. There is so much stupid, boring s&$# that gets regurgitated around rehabs these days that Refocus was a breath of fresh air. Having had years of recovery clean time - and a subsequent relapse - it was a challenge for me to feel excited about recovery again, to feel like I was going to learn new things about myself, to feel like I was going to grow.As it happened, my counsellor there turned out to be one of the greatest teachers in my life to date. Someone who completely and profoundly changed the way I thought about the world. Forever.Can't ask for much more than that.
paul prima
05:09 19 Jan 17
Refocus was recommended me by my counsellor when in hospital. We knew I would use once I got out of detox. I knew I could not do it on my own. I needed some boundaries set up around me. I surrounded myself with people who wanted recovery. It got me out of my own head and stopped me from thinking of using. I still attend counselling. If someone asked me if I should go to Refocus I would say "yeah, go, it was alright"
Adam Bird
05:35 20 Dec 16
Refocus was a down to earth place were I felt at peace. Can't thank you enough barb for fixing the broken man I once was.
Cameron Gillies
03:39 02 Jul 16
When I walked in I was very sick and unwell with a deep feeling of hopelessness. It felt like I was walking out of the jungle and into a comfortable and supportive home. Who would of thought that 19 months later I would be clean and living with one of my mates from rehab, working, in a relationship, and when I enter my dad's home he is no longer on high alert and is actually glad to see me. This programme offers a therapeutic community and awesome/inspirational staff with whom I still have a strong relationship with today. Don't buy into slick marketing and what other programmes offer... refocus delivers ongoing recovery for those who want it
Chris Wallace
11:45 04 May 16
Refocus offers a safe, stable and secure environment as a foundation for reconstructing a fulfilling life. The staff are highly qualified and a stimulating program designed to facilitate individual insights is implemented. The experience of the staff is further apparent by the strong sense of community which is fostered. The wholistic treatment approach of Refocus gives a realistic basis for commencing on the path to recovery from addiction.
Zac Eddy
01:31 28 Apr 16
I recently completed a 28 day program at Refocus which has completely changed my life for the better. Before attending Refocus my life was a mess, completely ruled by addiction for almost 20 years, I never thought I would be able to return to a normal life without drugs and alcohol. The team at Refocus gave me the tools and the experience to turn my life around for good, something I will be for ever grateful
Kat Wright
03:19 17 Apr 16
I arrived at refocus from another facility - I was fragmented and completely defeated. Refocus gave me a safe and supportive environment to learn how to become a whole person, how to relate to another human being on an emotional level, how to understand & accept myself for who I am, how to relate to the world and how to become a member of a community. My life today is full of more than I could have ever anticipated was possible. I am extremely grateful to Refocus, their staff and their programs – they taught me skills which gave me an opportunity to experience an authentic and full life.
Paul Fellows
12:47 15 Apr 16
Drug and alcohol addiction had violently crashed landed my life into a sea of oblivion, a vast isolated region of nothingness, the wreckage wide and far-reaching. From that wreckage came a surrender, a call for help, to heal the physical carnage and emotional blood bath that had engulfed me.Within the community of Refocus, Barb and her fabulous team of counsellors have empowered me with a new found understanding and acceptance of the disease of addiction. By instilling in me their therapeutic program of recovery, Refocus has allowed me, over time, to find a peace in my life I never could of dreamed of. The strength of that peace, and the emotional growth that has evolved from it, has pulled me from the living hell that I had created and allowed me to rebuild my life from the ruins of addiction.The journey continues....😊🙏
tim otoole
06:39 15 Apr 16
Refocus was instrumental in providing me with a safe place to begin to unravel the mess I had created in my life. I was carrying a lot of emotional baggage, feeling extremely anxious, confused and chronically lonely. The loving support I experienced over the 5 months in their care helped me immeasurably. I gained new life skills, new copying strategies and made sense of my past and my issues. I worked through unresolved grief about my fathers passing and ultimately learned how to live life without drugs. Not such an easy task after 20 years of drug dependence. Most of all, I was given a sense of belonging and hope that I had something to live for.I wholeheartedly believe in the Refocus program's ability to transform lives, impacting lasting, meaningful change.I am now over two and a half years drug free and I am fully connected to myself and my purpose in life. Refocus helped guide me through the most vulnerable time of my life and I wouldn't be the man I am without their help. So, thank you. I will remain ever grateful for your help.
Garry Anderson
05:55 15 Mar 16
I was a middle aged, middle class businessman who was addicted to ICE. I came out of a 28 day hospital program. Refocus was recommended to me at the hospital. When I arrived I was warmly welcomed and easily connected to the recovery environment at Refocus. Staff were committed, informed and caring. I felt connected, safe and inspired by the community. For the first time I felt understood. Over the last 12 years I have enhanced the friendships created during my time there with not only clients, but also with staff. I shall be eternally grateful for my Refocus experience. Easily the best rehab in Australia.Garry Anderson
Cassandra Fahey
12:45 21 Feb 16
I had reached my rock bottom when I surrendered to the idea of rehabilitation. My ex-husband legally threatened to take my children; he had met the "so called" love of his life and I couldn't think....at all. My mind and my soul were destroyed from years of self hatred and substance abuse. Refocus was recommended to me by a very close friend who had had success there and I let him take me in (finally!!). There is nothing that can fully describe the miracle that is the change in my perspective on life and it all began at Refocus. Barbara nurtured me and Gordon my favorite councilor blew my mind, over and over again....until it was transformed. I loved my six weeks in rehab. I did the suggested things and I am now two years clean & sober, healthy, AWARE and sharp witted (sharper than ever). There's a journey called "the hero's Journey"...it transcends life as we know it...yours can start here too. I am eternally grateful :)
Nicky B
10:47 15 Feb 16
My life was a complete mess when I entered Refocus. I was admitted a week after a life-changing overdose, and it was the first true opportunity for me to get well. Every single area of my life was affected. I'd lost my business, friends, and the relationship with my family was rocky to say the least. Once a confident, and driven woman, I had become scared, alone and utterly lost. If it weren’t for the education, compassion and clear direction from the professional staff I’m truly not sure I'd be alive today. Prior to refocus I had tried other methods and places to get well, all of which had little effect on me, possibly because the programs weren’t individualised. At refocus, they really understand it’s not a one size fits all situation – and I was treated by the very best in the industry to make sure my recovery could be the best possible. Now 6 years free from addiction, I'm back working in my business, have a great social life, and the relationship with my family is fantastic! I can't thank Barb and the staff enough for believing in me and continually showing me the way. My advise to anyone is to do your research, because addiction is a deadly disease and truly needs the BEST treatment available. I can’t recommend Refocus enough! If you get it right you can still have the life you always dreamt of. I’m proof of that. Nicole Birkill.
Dame Hill
08:49 15 Feb 16
The team here are the best. Barbara navigated a course of treatment that changed my life and those of many other clients. This came after years of attending other facilities to no avail. Highly recommended. For services, location, structure, care and individual attention.
Lauren Grey Benedict
09:51 11 Feb 16
From the moment my Son and I stepped into Refocus I knew we had come to the right place. We were greeted by a staff member Barb and calmly she took us through the procedure. Both my Son and I were emotionally, physically and mentally exhausted from his years of drug abuse, I for one felt such as sense of relief that day as I just knew in my heart he would be safe and the team there at Refocus could help rebuild our beautiful Son. Barb went through the process with us then showed us to around the rehab facility and to his bedroom, it all looked like home and it felt warm and inviting and welcoming which was so reassuring. It was time to say goodbye to my boy which was very hard but in the first week he was allowed telephone calls which was nice to know then in the second week family could come and visit which we all look forward to very much. Day by day, week by week our beautiful Boy grew stronger and stronger he attended groups at Refocus, went to the gym and started to put on weight which was a welcome sight, so after two months he decided it was time to go out into the big wide world again so now today he is over 6 months clean and doing very well and I have nothing but praise for the Team at Refocus for saving our beautiful boys life. I will forever be eternally grateful.
